Costumers Reviews

Costumers Reviews

Happy is not the word. I am actually very impressed on how well you handled my order, very well organized, patient and above all honest service. I have never experienced a better shipping system than yours. Much faster than other local US companies that I normally buy Rough diamonds and Gold from. I was somehow worried at first but I will blindly do business with Transafrique Mining Group at anytime. (Allen Henderson., USA)

Dear LOCALMINECIG employees. I would like to take this opportunity to thank you for the outstanding service and products that you have provided for me. I have placed many orders, so please forgive me for not including all of your names. In the past, I have purchased 100 natural rough diamonds and 20 kg gold bars. I have always been satisfied with your service, price and product quality. Today I received my products. I am looking forward to receiving my next order from you. I really have no desire to do business with anyone else. Needless to say, I will be continuing to recommend you to all my friends in New Zealand. Thank you and have a great day. (Richard Azuno., New Zealand)

As a new customer, I would just like to say that I’m impressed with your company and I must say that you are the best precious stones and metal company. I’ve placed 500 carats of rough diamonds orders and each one was processed and delivered in a very timely manner. Your pricing is great. Just wanted you to know that I appreciate your service. As a businessman, I always hear about when things go wrong, seldom when they go right! Thanks! (Cardona Martinez., Brazil)

Top-notch customer service. I placed an order using my SMSF and the service given to me was beyond my comprehension. Step by step you have guided me. Transafrique Mining Group, you have me for life! Thank you all so very much for wonderful products, fair pricing, and the EXCELLENT service around(Mark Watson. Italy)

Dear Mr Dubila Trevo (CEO) it was a pleasure to conduct business with your company that embraces the values of God, Queen and Country. I would not hesitate to do business with your company again. (Kelly Johnson. New York)

Even though my order took about 1 week to arrive I am still extremely happy with your service because you communicate the status of the order clearly. Please say a big THANK YOU to your team. (M.K., Luxembourg)

I have just placed my first order with your company and I’ve got nothing but good things to say! Although I have purchased Gold bars locally before, I was a bit leery of going through the internet. Even though the gold I ordered decreased quite a bit in value since I purchased, that’s the nature of the precious metal market industry, so to speak. You are a truly upstanding and outstanding business and I will continue to order more from you in future purchases! Thank you (K.L., Berlin)

Hello…, did you send the 5 Carats rough diamonds by mistake or what? After speaking to … I was surprised to know that it was a gift for me!!!! I am speechless. My brother will buy from you sometime next week. (Sharon Morison, U.K)

I’ve just received my first purchase from you guys and I was very satisfied. I think one of the best features you guys have is that you have a low minimum purchase so even the little guys (such as myself) who don’t spend large amounts of money can take advantage of your services. I have already placed another order through you guys and hope to do more business through you. It’s also cool that you take American Express cards as well. Most places don’t, which in my opinion costs them business just like forcing high minimum purchases. I’m glad I stumbled onto this site first. Keep up the good work. (F.E., Portugal)

Thanks I received my order today and the rough diamonds are all fabulous. It was always my dream to purchase diamonds and finally I have them. Thanks for selling such great products. (W.L., Kuwait)

Keep up the great work and looking forward to my next purchase. You are my go to people and no one can match your quality and service. I cannot believe that all these years I received atrocious customer service from other diamonds dealers. Thank you so much for everything. It’s obvious you care mate. (J.M., Belgium)

I just have to say that I am impressed with 1. The speed with which you have processed my order. 2. The way the purchasing process was handled. 3. The way items are displayed for viewing so the customer can have an accurate description of the items they are purchasing. 4. And even down to the details of informing me by e-mail that my order has shipped. I have not yet received the items, but I am extremely impressed already with your service and will probably be doing business again with you in the future. Keep up the high quality customer service and you will be in business for many years to come. Thank you. (B.K., Sweden)

Sorry for my late feedback. I have made many purchases over the last few months and have never had any problems with the quality of my order, the timeliness of its arrival, or the friendliness of the service I received while placing my orders. I have no idea how you guys do it!!!!!! Because I definitely do not have the patience and friendliness that you have. (A.E., California)

Thank you for your patience in answering all my emails. Because I am new to precious metal and stones investment, I had to make sure that I purchased the right stuff. I hope you guys keep up the fabulous service that you offer to many investors in Brazil and other countries. (Antonio.N., Brazil)

Your armed guard carriers were fabulous. I was pretty scared initially because I live in such a posh neighborhood and required the delivery to be discreet. But they came in a normal car and delivered it to me. I am sure that is not the last time that I will be purchasing from you all. (E.T., Poland)

The Gold bars and Dust were absolutely fabulous. They are far better than all the others that I have. If only I knew before that someone was selling, I would have purchased all from your company. (H.S., Rome)

Wow! I have just received my first purchase. I almost collapsed to see the security procedures that you have in place. Even though I didn’t spend a large amount of money (because I don’t have), I will continue to spend a little for years to come. (A.O., Belgium)

I received my order today and the Gold nuggets is just fabulous. When I opened the package I assumed the package contained diamonds (heeeee), as the packaging was securely packed with tamper evident labels, bags, and bar-coded ordering system labels. I have purchased precious metals from many bullion dealers from other countries and I must say that your service standards and your ordering system are top class. I must say that you are the BEST IN THE WORLD. No wonder my friends always brag about service standards. Keep up the good work. Very soon you will have an army of gold fans. (R.Y., PARIS)

I am very happy with your level of professionalism as finally I was able to make an informed decision for investing my self-managed superannuation funds to purchase Rough diamonds worth $850K. Your service is mind blowing! (J.T., Peru)

I received the order this morning. Thank you. This was my maiden purchase from Transafrique Mining Group and I am happy to say that I have been very pleased with your service. You have exceeded my expectations in all aspects from the timeliness of your responses to my queries down to updating me on the status of my order. Special thanks also to Simon for expediting the shipment of this order. Well done, guys and I will definitely be back to purchase more precious metals from you. (A.M., New York)

Hello, I returned home from holiday travel to find you had shipped my order. You guys are awesome! In fact I will place another order soon and I will also place an order to fund this year. Thank You for your outstanding service and you can be sure I’ll tell my friends and family too. (R.M., Rome)

I just would like to thank you and Transafrique Mining Group for the care you took in packaging the gold bars and nuggets. You went above and beyond what I expected. The coins are just beautiful and I love them. (J.C., NSW Australia)

Thank you Mark and Transafrique Mining Group for your excellent service. After my initial enquiry and question, I have been amazed at the speed of the transaction – five days from original email to having the purchase in my hand – super quick! That time even included my mailing the required ID documents – can’t possibly get faster than that!! Thanks again Transafrique Mining Group and staff, 1000% in everything you did, I still can’t get over the way you packaged the item, I could have almost used it for ‘pass the parcel’ . (A.T.,New York)

Hey, I just want to say thank you for the wonderful gift (never expected). Even though we were doing business over the internet for many years, it made me feel like we were just a handshake away. It was a pleasure buying from you this year and I look forward to doing business with you again. (S.H., Florence)

After nearly two years as a customer I just want to say thanks to the fine people at Transafrique Mining Group who have helped educate and guide me in my precious metals investments. (R.O., Dubai)

I almost fainted when I saw the level of packaging that you take when sending precious metals. Tamper evident this, tamper evident that, plastic bag discoloration etc. I think you all should run all the business in Dubai. One thing is sure, because your service standards (H.L., Lithuania).

I have been ordering from Transafrique Mining Group for the past few months and I am very pleased with the gold and rough diamond I receive in UAE. I can only afford a little each month but I love what I get and the prices are very reasonable. Thanks for the great service. (M.J., Dubai)

I was very satisfied with the product I recently purchased, it arrived in perfect condition. Your shipping is also the best I’ve used. (J.L., Ontario, Canada)

I take this opportunity to thank you and the Transafrique Mining Group team for the wonderful Rough diamond investment i received today. As a first time buyer, it was a bit daunting but your professionalism and thoroughness are an asset to your business, as indeed to your customers. I am deeply satisfied with this purchase and will certainly be purchasing again. (F.G., Dominican Rep.)

Received my first order from you yesterday. I couldn’t be more pleased with the smoothness and professionalism with which my order was handled. I will be making all my future purchases through you. Thanks and keep up the great work. (D.W., Barcelona, Spain)

I’ve just received my gold dust and I wanted to thank you guys for making the entire process fun and enjoyable. Transafrique Mining Group has certainly earned my trust and respect through continuous professionalism and superior service. (Ali.S., Dubai)

Hello Transafrique Mining Group. If you issue customer loyalty cards, please let me know as I am your customer for life. (D.T., Monaco)

Thanks to you, Transafrique Mining Group, for your great and friendly service and not to mention the Rough Diamonds are wonderful value and look great! I ordered on a Saturday night through the web site. It was my first order with Transafrique Mining Group and by 7:00 a.m. Tuesday morning I received an email saying my order was being processed. On Tuesday I received an email saying my order was shipped and on Wednesday I had my order. I look forward to making my next order. (P.R., Qatar)

I am writing to thank you for your great service and reasonable prices. I have done research on various gold and diamond dealers and found you to be the best. I am a gold and silver ‘bug’ who buys in small quantities, and your service has been outstanding and incredibly reliable. I just received a shipment today and am amazed with how well you package things. As well, your web site is very user friendly. (Paul.J.,England)

Just wanted to say, you didn’t even need to ask for feedback I would have given it myself the items are beautiful and the delivery was awesome secure and professional will be coming back in less than a week. (S.A., California)

…My diamonds arrived just now, very professional process from start to finish, way, way better and more professional than dealing with … dealer. (Jame.V., London)

Hi all, I received this order today. Thank you for thoroughly excellent service. These 100kg gold bars are exquisite. (Geremy.M., Berlin)

…the above order has arrived safely and is in my possession. Thank you to you and all the staff at Transafrique Mining Group for the impeccable service. On another note, my God it is fun breaking into and through all the packaging and seals! I hope Mr. Joseph is giving you a pay rise. (francois Jude, Paris)

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